Out-of-Hours Diagnostic Fee

An Out-of-Hours Diagnostic Fee covers a dedicated visit from a Gas Safe registered engineer outside standard hours — evenings, weekends, and bank holidays — including travel and up to one hour on site to assess your boiler and identify the fault.

This fee covers the diagnostic visit itself — not the repair. If parts are needed, we'll source the correct ones and arrange a separate visit to fit them, so you'll know the full cost before deciding whether to proceed. This fee is not credited toward the repair, as it reflects a genuinely separate visit outside normal working hours.

When your boiler can't wait until Monday, we're here — with honest, upfront pricing, even out of hours.