Standard Diagnostic Fee

A Standard Diagnostic Fee covers a dedicated visit from a Gas Safe registered engineer, Monday to Friday, 8am–5pm, including travel and up to one hour on site to properly assess your boiler and identify the fault.

This fee covers the diagnostic visit itself — not the repair. If parts are needed to fix the issue, we'll source the correct ones and arrange a separate visit to fit them, so you'll always know the full cost of parts and labour before deciding whether to go ahead. This fee is not credited toward the repair, as it reflects the time, expertise and travel of a genuinely separate visit.

Honest, upfront pricing — no surprises once we're at your door.